Privacy Policy

Introduction

Gilt Arbor is committed to protecting your privacy and handling your personal data with care and transparency. This policy describes our practices regarding the collection, use, and disclosure of information we may gather through our website and during the provision of our horological services.

For any questions about this policy, please contact us at [email protected]

Data Controller Information

The data controller responsible for your personal information is:

Information We Collect

Personal Information You Provide

When you contact us or use our services, we may collect the following information:

• Name and contact details (email address, phone number)
• Service inquiry details and watch information
• Communication preferences
• Payment information when processing service fees
• Any other information you choose to provide in your communications with us

Information Collected Automatically

When you visit our website, we may automatically collect:

• Device information (browser type, operating system)
• Usage data (pages visited, time spent on site)
• IP address and general location data
• Cookies and similar tracking technologies (see our Cookie Policy for details)

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Processing and fulfilling your service requests
• Communicating with you about your watch service
• Documenting and tracking service history
• Providing customer support

Business Operations

• Improving our services and website functionality
• Analyzing usage patterns to enhance user experience
• Maintaining security and preventing fraud
• Complying with legal and regulatory requirements

Marketing Communications (with your consent)

• Sending service updates and maintenance reminders
• Sharing information about new services or offerings
• You may opt out of marketing communications at any time

Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract Performance: Processing necessary to provide our watch repair services
• Consent: Where you have given explicit consent for specific processing activities
• Legitimate Interests: For business operations, fraud prevention, and service improvement
• Legal Obligation: To comply with applicable laws and regulations in Taiwan

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

Service Providers

We work with third-party service providers who assist with:

• Payment processing and financial services
• Website hosting and analytics
• Email communication services
• Parts suppliers (when necessary for service fulfillment)

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Investigate potential fraud or security issues

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure data transmission using encryption protocols
• Access controls limiting who can view personal data
• Regular security assessments and updates
• Secure physical storage of service records
• Employee training on data protection practices

While we take reasonable steps to protect your data, no method of transmission over the internet is completely secure. We cannot provide absolute security but commit to promptly addressing any potential breaches.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

• Service Records: Maintained for 7 years for warranty and quality purposes
• Contact Information: Retained while you remain an active client or until you request deletion
• Marketing Consent: Maintained until you withdraw consent
• Financial Records: Retained as required by Taiwan tax law

Your Rights

Under Taiwan's Personal Data Protection Act and applicable data protection laws, you have the following rights:

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification if you are an active client

Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have questions, concerns, or wish to exercise your data protection rights, please contact us:

Supervisory Authority

If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the relevant data protection supervisory authority in Taiwan: