Our Approach to Watch Service
Every watch that enters our workshop receives a systematic assessment. We examine the movement, case, and crystal to determine what work is actually needed. Sometimes a simple intervention is sufficient. Other times, a comprehensive restoration is the appropriate choice. We discuss options with you before proceeding.
Thorough Assessment
Initial examination identifies specific issues and required work. We photograph the watch and note its condition before making recommendations.
Clear Proposal
You receive a written explanation of recommended work, estimated timeline, and transparent pricing before we begin any service.
Methodical Execution
Work proceeds according to established horological procedures. Each step is documented, and you receive updates on progress.
Service Solutions
Crystal Polishing and Replacement
The crystal is the window into your watch, and maintaining its clarity is essential for both appearance and function. We restore or replace crystals based on material type and condition.
Service Details
For acrylic crystals, light to moderate scratches can be polished out using graduated abrasive compounds. The process removes damaged surface material and restores transparency. For mineral and sapphire crystals, polishing is generally not feasible, and replacement is the appropriate solution. We source replacements to match the exact diameter, thickness, profile, and any anti-reflective coating specifications.
Process Steps
- 01 Assessment of crystal type and damage extent
- 02 Polishing or sourcing of replacement crystal
- 03 Installation with new gasket
- 04 Water resistance testing to verify seal
Timeline
3–7 business days
Investment
NT$9,200
Mechanical Caliber Overhaul
A complete mechanical overhaul addresses wear throughout the movement. This service is appropriate when a watch requires comprehensive attention or hasn't been serviced in several years.
Service Details
The movement is completely disassembled in documented sequence. Each component is cleaned in a professional ultrasonic multi-bath system that removes old lubricants and contaminants. Detailed inspection follows—every wheel is examined for worn teeth, every pinion for damaged leaves, every pivot for straightness. The escapement receives focused attention to verify proper function. The mainspring is assessed and replaced if needed. Reassembly proceeds with fresh lubrication applied at every specified point using calibrated dispensing.
Process Steps
- 01 Complete movement disassembly with documentation
- 02 Ultrasonic cleaning and component inspection
- 03 Part replacement as needed, reassembly with lubrication
- 04 Regulation and 48-hour monitoring across positions
- 05 Case resealing and water resistance testing
Timeline
3–5 weeks
Investment
NT$25,000
Signature Restoration Project
Some watches require more than standard service—they need an approach tailored to their specific history, condition, and significance to the owner. The signature restoration project addresses these situations.
Service Details
This service begins with an extended consultation where we discuss the watch's story—how you acquired it, what it represents, and what you envision for its future. We conduct a thorough assessment and develop a comprehensive proposal that addresses mechanical, cosmetic, and structural needs as a coordinated effort. Work proceeds at a pace appropriate to the project's complexity, with you consulted at every significant decision point. The completed watch is returned with a narrative project document, professional photography, and all original components in labeled archival containers.
Process Steps
- 01 Extended consultation and story exploration
- 02 Comprehensive assessment and proposal development
- 03 Coordinated mechanical and cosmetic restoration
- 04 Regular consultation and decision-making collaboration
- 05 Project documentation, photography, and archival packaging
Timeline
8–16 weeks
Investment
NT$63,000
Solution Comparison
| Feature | Crystal Work | Mechanical Overhaul | Signature Restoration |
|---|---|---|---|
| Complete movement service | |||
| Crystal restoration or replacement | |||
| Water resistance testing | |||
| Cosmetic case restoration | Optional | ||
| Extended consultation | |||
| Photographic documentation | Basic | Comprehensive | Archival quality |
| Project narrative document | |||
| Typical timeline | 3–7 days | 3–5 weeks | 8–16 weeks |
| Investment | NT$9,200 | NT$25,000 | NT$63,000 |
Best for Crystal Issues
Choose crystal service if your watch's movement is functioning properly but the crystal is scratched, cracked, or affecting visibility. Quick turnaround for surface-level concerns.
Best for Mechanical Concerns
Choose mechanical overhaul if your watch has timekeeping issues, hasn't been serviced in 5+ years, or shows signs of internal wear. Comprehensive restoration of function.
Best for Comprehensive Needs
Choose signature restoration for watches requiring both mechanical and cosmetic attention, or when the piece has significant personal meaning deserving of careful documentation.
Discuss Your Watch's Needs
Not sure which service is appropriate? Reach out and we'll discuss your watch's condition, your concerns, and the approach that makes sense for your specific situation. Initial consultations are straightforward conversations, not sales presentations.
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